Q
Does the product price include shipping fees?
All quoted prices are EXW factory prices and do not include any shipping, freight or delivery costs.
Q
Does the product price include taxes?
Our prices exclude all import duties, consumption taxes, VAT and any other local taxes incurred in the buyer's country.
Q
Do your products come with a warranty?
Yes. We offer a 3–24 months warranty depending on different product brands and types. The warranty period starts from the bill of lading shipping date.
Q
Who bears the shipping cost for warranty returns and replacement shipments?
During the warranty period: The customer covers the return shipping fee. We cover the shipping cost for replacement reshipment.
Q
How can I place an order with your company?
We only support B2B corporate orders and do not sell to individual retail customers. To order, you need to provide complete company information, contact person and address to sign a formal sales contract. Our minimum order quantity is 2000 USD.
Q
What is the official ordering process?
- Add required products to your cart;
- Fill in complete company information in the shopping cart;
- Export the official quotation sheet;
- Send the quotation to our official email or our sales WhatsApp;
- Confirm order details, complete payment, and arrange shipment.